If I’m at Sandos Caracol, Can I Visit Sandos Playacar? (and viceversa)

One All Inclusive, Two Resorts

Sandos Caracol Eco Resort is located on Xcalacoco beach, just five minutes north of Playa del Carmen and surrounded by lush jungle and Maya legends. Across the city, Sandos Playacar Beach Resort is situated in the exclusive Playacar neighborhood at the southern edge of Playa del Carmen. Both resorts boast an All-Inclusive plan that allows you to take full advantage of an extensive list of amenities, bars, and restaurants… but even with so much to do at each hotel, sometimes you just wonder what our other hotels have to offer.

We’re always asked this all-important question: If I’m staying at one hotel, can I visit the other for the day?

And our answer is: Yes!

If you’re staying at Sandos Caracol, you can visit Sandos Playacar and continue enjoying your All Inclusive plan. And if you’re staying at Sandos Playacar, you can spend the day at Sandos Caracol, no problem. Both hotels are located in the city of Playa del Carmen, but they are still two very different properties, each with attractions you’ll love during your All Inclusive vacation in the Riviera Maya. Keep reading to find out some of the most intriguing elements of each hotel:

Sandos Caracol Eco Resort activities

What’s at Sandos Caracol Eco Resort?

Designed for travelers who love nature and culture, this eco-resort has jungles and mangrove forests to explore, as well as incredible family activities. Here the All-Nature Experience gives you the opportunity to learn about the Riviera Maya’s natural environment and the Maya culture that resides in this region; discover ancient Maya legends on our Eco Tours during the day and through the nighttime shows in beautiful natural settings on Tuesdays, Thursdays, and Saturdays. You can also participate in endless eco-activities with the All-Nature Experience, like Maya cooking, survival techniques, snorkeling in the Cenote Cristalino, and swimming through the mangrove on the Jade River Adventure.

If all-out fun is what you seek at Sandos Caracol, you can also try out our famous Aqua Park! This water park has a brightly-colored area for little kids with 17 water slides, along with a variety of slides for big kids, teens, and adults.

And of course, during your visit, you’ll also find everything you’d expect from a Riviera Maya beach resort: our pools, a white sand beach, water sports, a Kids’ Club, bars and restaurants.

Sandos Playacar Beach Resort activities

What’s at Sandos Playacar Beach Resort?

It’s no secret that Sandos Playacar is the best hotel in Playa del Carmen for beach lovers. This All Inclusive Resort sits on one of the largest and most beautiful beaches in the entire Riviera Maya. With our All Playa Experience, you’ll find a themed beach party every day of the week celebrating one of the world’s top beach destinations, from Jamaica to Ibiza, with live music, dancing, contests, traditional foods and more.

Sandos Playacar also features activities and fun for the whole family with miniature golf, free bike rental, and stunning pools. Kids will love the treehouse and pool at the Kids’ Club, while teens will have a blast with video games and the arcade at Lite Teen Club. And of course, you’ll want to take advantage of your day at Sandos Playacar to visit the Cupcake Café for desserts and coffees, as well as Chayita Mexican Grill with its made-to-order tacos, burritos, and salads.

In the evening, we present big shows in the lovely Gran Plaza, an outdoor square with a stage, a bar, and tables under the stars.

What If I’m at Sandos Cancun Lifestyle Resort?

Guests staying at Sandos Cancun also have All Inclusive access to Sandos Caracol and Sandos Playacar! However, guests at Sandos Caracol and Sandos Playacar must pay a day pass upgrade to visit our Cancun resort.

How Can I Visit the Other Hotel?

It’s so easy! All you have to do is let the reception desk know that you’re going to visit the other hotel.

All we ask is that you please keep in mind that we do not provide transportation, but you can reach the other property in about 15 minutes using a taxi or your own vehicle. (The time from Sandos Cancun is about one hour.)

With so much to see, do and enjoy at our Playa del Carmen resorts, we know you’ll want to take full advantage of your vacation to see both properties, and we’re happy to welcome you. Hope to see you soon here in the heart of the Riviera Maya!


comments (60)

  1. Hola , acabo de reservar para Julio con mi familia en Sandos Caracol. Estamos muy entusiasmados pero al ver algunas imagenes siento que la playa de Sandos Caracol no es tan linda como la que tienen en Sandos Playacar. Existe la posibilidad de ir por el dia a Sandos Playacar aunque estemos hospedados en Caracol???? De ser asi, existe algun servicio de traslado o hay que pagarlo de manera particular?, La distancia es mucha ????
    Les agradezco mucho la informacion. Gracias!!!

    • ¡Hola María José!

      Gracias por tu mensaje. Efectivamente podrán disfrutar de Sandos Playacar de 11 am a 11 pm aunque estén hospedados en Sandos Caracol. El servicio de transporte corre por su cuenta, y si eligen taxi el costo es de aproximadamente $205.00 pesos. La distancia es de 14 kilómetros. ¡Te esperamos muy pronto!

  2. Buenas tardes, quería consultarles, somos socios Royal Elite, podemos usar sin problemas la cadena Sandos en España, al menos eso nos dijeron al vendernos el plan, como debemos proceder para realizar una reserva en ellos. gracias, saludos

    • Hola Sra. Patricia, claro que sí, todos nuestros socios Royal Elite cuentan con tarifas de todo incluido preferenciales en cualquier hotel de nuestra cadena Sandos en México y España, los socios Royal Elite cuentan con su departamento especial de servicio al cliente y reservas, para ponerse en contacto con ellos puede enviarles un correo electrónico a [email protected] o entrar directamente a su pagina Web http://www.royalelite.com en donde podrá encontrar toda la información necesaria para darle el mejor uso a su membresía.

  3. Buenas noches, nos vamos a quedar en el sandos Playacar, en el área Select Club. Si visitamoa el sandos caracol, podemos tener acceso a las áreas del Select Club de ese hotel también? Muchas gracias

    • ¡Hola Marcia! Así es, cuando visitan Sandos Caracol, también tendrán acceso a las áreas Select Club de ese hotel (piscina solo adultos, club de playa, etc.)

      ¡Nos vemos pronto!

  4. I see the prices quoted for a taxi are for 1-4 people. We are a family of 5. Are taxis available that will accommodate 5 people? And would the price change?

    • Hi Greg! You would need to take an additional taxi, so the price would be double (for two taxis).

  5. I’m wondering if I can get an approximate price that it cost to take a taxi to the Sandos Playacar from the Sandos Carocol?

    • Hi Allison! Right now the rate is $205 pesos (about $14 or $15 US dollars) for 1 – 4 people.

    • ¡Hola Zulli! En este momento el costo es de $205 pesos mexicanos (o aproximadamente $14 o $15 USD). ¡Saludos y nos vemos pronto!

  6. Are there any privileges when returning to the Sandos Caracol eco resort for a second time?

    Can I make my restaurant reservations before my arrival?

    • Hi Natalie! YES, we have a loyalty program called Sandos4u where you can get points for all your Sandos stays, then exchange your points for prizes. It’s free to sign up and free to use. You get free points just for signing up, and you can even get points from your first stay (if it was within the past 2 years).

      Here is a blog post with more info: http://blog.sandos.com/en/loyalty-program-sandos-resorts/
      Or you can see our rewards catalog, get points, and sign up for Sandos4u at https://sandos4u.com/

      You don’t need reservations for restaurants at Sandos Caracol, except for our Japanese restaurant El Templo. To reserve at El Templo, you can e-mail our Web Relations expert at [email protected]

      See you soon!

    • Hi Daniel! Generally our day passes at Sandos Caracol and Sandos Playacar are $100 US dollars for adults and $50 US dollars for children ages 11 and under. Keep in mind that this amount is subject to change. If you are already staying at Caracol or Playacar, you have free day pass access to the other.

  7. Hello I want to know if they both have beach access and is there a difference of beach access?

    • Good morning Vanessa! Yes, Sandos Caracol and Sandos Playacar are both located on the beach and have direct beach access.

  8. Buen día, iremos en febrero a Caracol, tienen transporte a Sandos Playacar?, podemos visitar Cancún? tendremos los mismo beneficios en los tres resort Sandos como Socios Royal? gracias

    • ¡Hola Jacqueline! Aquí las respuestas a sus dudas:

      No contamos con transporte a Sandos Playacar, pero hay servicio de taxi desde el lobby.

      Para visitar Sandos Cancún, es necesario pagar un upgrade de Day Pass.

      Sí tendrán los beneficios Royal Elite cuando visitan los demás hoteles, incluyendo acceso a áreas exclusivas para socios.

      Favor de tomar en cuenta que ya no se ofrecen cenas en los restaurantes entre hoteles.

      ¡Saludos y nos vemos en febrero!

      • Muchas gracias por la respuesta,

        Me queda super claro que no se puede cenar en los restaurantes pero se podrá almorzar. Me puede señalar cuanto sale un upgrade de Day Pass. (adulto y niño)


  9. Hola : soy socio; necesitaba consultar que intercambiador de destinos se dispone y como acceder a èl para efectuar consultas.-
    Muchas Gracias.

    • Hola Rodolfo, ya pasé su mensaje a Royal Elite. A la brevedad estarán en contacto por correo electrónico. Saludos!

  10. Hi,
    I read about your program to provide school supplies to local kids. Please explain.

    • Hi Carol! Yes, we work with a program called Pack for a Purpose. Guests staying at our Mexico resorts can bring school supplies and other items, which we will donate to the local community. Here’s a blog post with more info; it also includes links for each hotel so you can see our list of what we need. http://blog.sandos.com/en/how-to-make-your-suitcase-matter/ Thanks so much for your support!

  11. Hola al visitar por un día el Sandos Caracol podemos hacer uso también del parque acuático ??? Nosotros estaremos hospedados en el Sandos Playacar . Muchas gracias

    • Hola Yanina! Sí, los huéspedes de Sandos Playacar pueden hacer uso del parque acuático cuando visitan Sandos Caracol. Saludos y nos vemos pronto!

  12. Hello,

    I have a family trip at the Sandos Playacar in Nov 2017 with a Standard room.

    I am just wondering if it is possible to visit CARACOL ECO RESORT without any restriction.
    if there is a restriction due to the level of the room type, which type of room should I reserve

    Also, I want to know about parking: providing Complimentary free parking in both resorts.

    • Hi Yohan,

      Sorry for the delayed response. No matter which room type you have booked, you are free to use all of the basic All Inclusive services when you visit Sandos Caracol. The pools, beach, water park, restaurants, bars, eco activities, games etc are all included, as well as complimentary parking! (The main restriction would be that you would not have access to the Select Club and Royal Elite areas.) See you soon!

  13. hola!! queria consultar cuanto es el costo adicional para visitar el sandos cancun si estoy alojada en sandos playacar.

    • Hola Mariana, El costo dependería de la fecha. Para preguntar por precios, favor de mandar correo a [email protected] con la fecha cuando quieres visitar Sandos Cancun.

      Saludos y nos vemos pronto en Playacar!

  14. If you are staying at sandos playacar and visit sandos caracol for the day, can you visit the waterpark and all the animal attractions? Also how many times are you allowed going to the other resort?

    • Hi Daniel! Yes, you can absolutely visit all of those attractions. There is no limit to the number of visits. Have fun!

  15. Hello,

    I am going to be getting married at one of the Sands. I am wondering if I can stay at one resort with my guests, but have the wedding at the other resort? We would of course arrange our own transportation. This would allow us to have more selection with the wedding location/venue.

    • Good morning Laura! Great question. I’ve sent your comment along to our Sandos Weddings department. They’ll be in touch shortly. Congrats on your upcoming wedding!

  16. What time is check in and check out? Can we check in early and check out late? We have small kids and would like to takr advantage of the facility for them to enjoy. Also, we will be around Playacar before our stay at Caracol. Can we visit Sandos Playacar for free evn before our check in date at Caracol? If not, can we buy a day pass or night pass for dinner and show? We arr family of 4, children are 2 and 7yo. Thank you.

    • Hi Mpl! Check-in is as 3pm and check-out is at 12pm. If you arrive before 3pm, you’ll have full access to the resort facilities and All Inclusive plan, although your room might not be available until 3pm. You also have full resort access during the day of your departure, but must check out of your room by 12pm. (Early check-in and late check-out are subject to availability; feel free to ask the front desk when you arrive.) So sorry, but at this time we are not offering day passes / night passes to Sandos Playacar because the resort is fully booked. Yes, as a Caracol guest you can visit Playacar for free during the dates of your stay at Caracol, but not before or after.

  17. How far from caracol beach to playacar beach if I was walking down the beach?

  18. We are planning on staying at the Sandos Caracol but plan on visiting Sandos Playacar a couple times. What is the average cost in US for a taxi between the two hotels? Also is there other transportation options that could get us between hotels?

    Thank you! Derek

    • Hi Derek! A taxi from one hotel to the other costs $220 pesos (for up to 4 people), which is roughly $11 USD right now, depending on the current exchange rate. A taxi is really the best and easiest option. Enjoy your stay, see you soon!

  19. If I rent a car. Is there parking at Sandos playacar for the duration of my stay. 10 days.

    • Hi Andrew, yes, we have free parking available at the hotel. Have a great stay!

  20. A few family members are staying at Playacar. If I’m staying at the Eco Resort and visit Sandos Playacar, can I also access the restaurants at dinner time? Can I stay to watch the night performance or visit the nightclub?


  21. Hola, te escribo desde Buenos Aires, quería hacer una consulta, el AQUA PARK SANDOS CARACOL ECO RESORT , está abierto todo el año ? y también queria saber si el PLAYACAR tiene otras atracciones para los más chicos. MIL GRACIAS

    • Hola Ricky, Sí, el parque acuático está abierto todo el año. En Playacar, tenemos el Kids Club con muchas actividades para niños de 4 a 12 años, minigolf, y varias actividades y juegos para niños un poco más grandes en el área de alberca y playa. ¡Saludos!

  22. Buenas tardes en la semana pasada estuvimos en Caracol quiero felicitar por la atención en royal elite a Martha, Samuel, Leo, Grey, Gabriela, Seve y karina muy buenos elementos, en el restaurante Toscana a Miguel, y el La riviera a Felipe. Muchas gracias por sus atenciones.
    En la disco a Hugo le tienen que avisar cuales son las gentes que estan en la disco ya que luego pone alguna música y todos nos sentados.
    Por otro lado mala decisión el haber quitados las reservaciones para las cenas en los diversos restaurantes ya que había mucha gente en unos y poca en otros y había que esperar mucho tiempo y los meseros en donde había mucha gente no se daban a vasto. En el área del club kids había poco personal para atender a los niños en la diversas actividades y daba la impresión de no estar capacitados para ese sector.
    El próximo años iremos a ver como están los cabos.
    Por otra parte quiero regalar una invitación para diciembre para unos amigos, ¿ el procedimiento es el mismo?.

    • ¡Hola Joaquín! Gracias por sus comentarios. Voy a mandar sus comentarios y dudas a nuestro Web Relations de Royal Elite para que lo contacten por correo electrónico. Espero que disfrute su futura estancia en Sandos Finisterra Los Cabos; es una propiedad realmente hermosa. Muchísimas gracias y saludos desde Playa del Carmen.

  23. Si se tiene una semana de estancia puede uno compartir como 4 días en Sandos y 3 días en Playacar ???

    • ¡Hola Sandra! No hay límite de cuántas veces puedes visitar el otro resort; nada más toma en cuenta que sólo es para visitar durante el día, no para quedarse la noche. Y por favor avisen a recepción de tu hotel antes de salir a visitar el otro hotel. ¡Esperamos recibirte pronto aquí en tu casa! Saludos

  24. Hello,

    I have a wedding planned at the Sandos Playacar in January.

    I am just wondering if some guests stay at the Eco resort, is there a limitation of how many times they go back and forth between the hotels? Could they come to the playacar resort everyday if they liked and went back to the Eco Caracol in the evening?

    • Hi Danielle! There is no limit, but we do recommend that you let the front desk at your hotel know before heading to the other resort. Have fun and congrats on your upcoming wedding!

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