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Sandos Caracol Opens New Water Park

Now for the big kids, too!

Here at Sandos Caracol Eco Resort, we’re all very excited about the recent opening of the new extension to our Aqua Park. Those of us who have already visited us will remember that before we had a water park exclusively for little kids, with colorful water slides and large splash areas. However, we came to the conclusion that we needed to offer the same fun to the “big kids” staying at our resort.

Riviera Maya water slides

On February 7, 2016, we opened a new area to the Aqua Park with a total of 12 new water slides designed for adults, teens and kids. Ever since opening day, the Aqua Park has become one of the most popular attractions for the people staying at Sandos Caracol! Of course, a Playa del Carmen vacation wouldn’t be complete without some fun in the water, and now our guests can enjoy all kinds of water slides (including classics like the Kamikaze) in addition to our beautiful pools and water sports on the Caribbean Sea.

Now the Aqua Park has three areas: the Aqua Park for little kids with lots of mini slides, a kids’ area with 5 water slides, and an area for adults and teens with 7 water slides.

Sandos Caracol Eco Resort aerial view

Frequently Asked Questions

If you’re thinking of visiting us this year, we’re sure you have some questions about the new and improved Aqua Park at Sandos Caracol Eco Resort. Below you’ll find the answers to some of the most frequently asked questions:

  1. What are the height requirements for the new water slides?

For your safety, use of the water slides is based on height, no matter what your age. The new water slides for kids require a minimum height of 1.10 meters (3 feet 7 inches), and the new water slides for teens and adults require a minimum height of 1.40 meters (4 feet 7 inches). The littlest guests will find a world of fun in the kids’ Aqua Park with mini slides and so much more, always bringing an adult to supervise.

Kids activities in Playa del Carmen

  1. Is the Aqua Park part of the all inclusive plan?

Yes! All guests staying at Sandos Caracol Eco Resort have access to the Aqua Park at no extra cost.

  1. When is the Aqua Park open?

The kids’ Aqua Park area is open daily from 9:00 am to 6:00 pm. The water slide area is open daily from 10:00 am to 5:00 pm.

  1. Did you cut down any jungle or mangrove to build the new Aqua Park area?

The construction of the new Aqua Park didn’t affect any of the jungle or mangrove areas of the resort. The new water slide area was built was a completely clean area, and the few palm trees that originally stood there were moved to other parts of the property. Sandos Caracol Eco Resort is committed to environmental preservation and minimizing our carbon footprint. We always strive to offer sustainable vacations to our guests!

Riviera Maya water park

In addition to the extensive water park, Sandos Caracol also offers eco activities for families and couples every day. Visit us to discover Mayan legends and the natural beauty of the Riviera Maya through the interactive activities in our Xcalacoco Experience.

We hope to see you soon for an all inclusive eco vacation in Playa del Carmen! Visit us at to book your stay and see our new Aqua Park.

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  • mervy
    April 25, 2018

    Hello, we will be visiting the ECO Caracol resort in August. What is the typical weather near the end of August? Do the waterparks remain open even if it is raining?
    For shopping in the city, is Playa De Carmen nearby? Can you walk to it, if not any shuttles available and how much?

    We enjoy really spicy pepper food, are we going to be happy with what is available at the resort. We enjoy REALLY spicy food, should we maybe bring some of our own pepper sauce?
    We are definitely looking forward to our vacation to relax and enjoy. see you in August

    • Sandos Hotels
      May 7, 2018

      Hi Mervy! Great questions.

      The weather near the end of August is usually hot, and we might get some scattered showers during the day. (These are usually quick 10-minute tropical showers with sunshine the rest of the day, nothing to worry about, but of course we can’t guarantee the weather.) Here’s a blog post we wrote recently with more details on the weather in Playa del Carmen:

      Yes, for safety reasons, we close the water park as soon as we see raindrops. We sometimes close it earlier if there’s a chance of a tropical storm.

      Sandos Caracol is right outside of Playa del Carmen, but the main shopping area on 5th Avenue is not walking distance from the hotel. You can take a taxi straight from the lobby, and it’s about a 10-15 minute taxi ride.

      We do have salsas at the resort, but maybe bring your favorite super-spicy sauce just to be safe!

  • Tami
    February 12, 2018

    Hello, We are planning a visit in April with our children and grandchildren. Do you have an age restriction for children in the main pool with the swim-up bar? Can babies go in any of the pools? Also do you have transportation to and from the airport. So very excited to come, just want to be sure everyone is able to have a good time together. Thank you.


    • Sandos Hotels
      February 13, 2018

      Hi Tami! There is no age restriction in any part of the main pool at Caracol. There is a shallow area especially for babies and toddlers at the opposite end from the swim-up bar, but kids of all ages are welcome in any part of the pool. We do not include airport transportation, but we can help you book it! Just send us an e-mail at with your information. See you in a few weeks!

  • Marc Parravano
    February 8, 2018

    We just booked for March 18. Generally how is the weather .
    Was wondering if there are Easter activities before hand for the kids.
    I have done some brief browsing on activities and am very excited for my son to experience everything. Do the animal keeper spots fill up quick. Does everyone get a chance.
    Anywhere you suggest to look further into thing?
    Countdown is on!!!!

    • Sandos Hotels
      February 13, 2018

      Good morning Marc! Weather in March in Playa del Carmen is usually very warm (usually 80 – 95 degrees Fahrenheit) with very little rain.

      For Easter activities, here is a blog post we wrote last year on some of our activities. This year will most likely be similar: Easter egg hunts, crafts, etc However, these activities usually happen on Easter Day, so your stay will be a bit too early.

      For Animal Keeper, so long as you stop by the InfoCenter (just outside the Sports Bar) in advance to reserve a spot, you shouldn’t have a problem. Try stopping by the InfoCenter on the day you arrive to ask about availability!

      See you guys in a few weeks!

  • Crystal
    January 29, 2018

    Can you tell me on the larger slides are kids who may be under the height requirement allowed to go on the slide with an adult?

    • Sandos Hotels
      January 30, 2018

      Hi Crystal! Sorry, if they do not meet the height requirement, they cannot use the water slides, not even with an adult.

      See you soon 🙂

  • Marlene Harrington
    April 4, 2017

    We will arrive on 15 April. Can’t wait! Does the hotel do anything special for the kids on Easter??

  • Lynn Webster
    February 27, 2017

    Bit rarly for us but we have booked a family holiday for Oct 2018 grandparents, daughter, son in law and grandaughter from Scotland . Resort looks amazing and our granddaughter will be just over . Im a sunworshiper is there enough areas to accommodate the 956 rooms?

    • Sandos Hotels
      March 2, 2017

      Hi Lynn! Great question, here at Sandos Caracol we have plenty of sun loungers for all of our guests. I’d recommend getting to the pool or beach around 9am to ensure you get your favorite spot, but either way you shouldn’t have any problems finding somewhere to enjoy the sun!

  • Mike Kaine
    February 19, 2017

    I was wondering if there are any bathing suit restrictions for the waterslides. Are kids allowed to wear sun shirts with long sleeves to go on the slides? Also can ladies wear some sort of swim dress like a swim suit/skirt? we have been to other waterparks wear they did not allow these bathing suits.

    Thank you

    • Sandos Hotels
      February 27, 2017

      Hi Mike! Good question. The only swimsuit restrictions at the water park are the following: Bathing suit is required for slides and pool, no denim or cut-off shorts or underwear, children under 3 years old must wear a swim diaper. So long as your family is wearing a swimsuit, the style doesn’t matter. Have fun!

    January 16, 2017

    I am wanting to travel to your resort Sandos Caracol, but have a young toddler with food allergies. Do yall make accommodations to accommodate him so he can eat the same food as my other 3 children?

    • Sandos Hotels
      February 27, 2017

      Hi Melanie, thanks for your question. Yes, we can accommodate special dietary needs. Upon your arrival, please let our concierge know your requirements so they can print them out for you. When you arrive at our restaurants, just show this print-out to your waiter and he/she will make sure your food fits your needs or they will have a special dish prepared. See you soon!

  • Amy
    January 16, 2017

    What is the maximum height for the little kids water park? The water park with the smaller slides that already existed.

    • Sandos Hotels
      February 27, 2017

      Hi Amy! The little kids’ water park has no height limit, only an age limit: maximum 12 years old. Have fun and we’ll see you soon!

  • Griselda Cueto-Ferrera
    January 12, 2017

    Do you sell day passes to customers NOT staying at a Sandos resort? If so, what are the prices? How convenient is the hotel to the Ferry Station in Playa del Carmen? We are traveling to Cozumel in April and am wondering if this would be a good day trip option.

    • Sandos Hotels
      February 27, 2017

      Hi Griselda, Yes, day passes currently cost $1850 pesos per adult at each of our Mexico resorts (half price for kids ages 3 – 12). Sandos Caracol Eco Resort is about a 10-minute taxi ride from the ferry station. (Keep in mind that at this time out other resort Sandos Playacar is not accepting day passes because it is fully booked.)

      • Dan
        July 26, 2017

        Does the $1850 day pass include access to all inclusive food/restaurants? In another post you wrote that the price is $1220…which is correct? What will the price be next March?

        • Sandos Hotels
          August 10, 2017

          Hi Dan! Yes, the day pass is all inclusive, so you will have food, beverages, pool, beach and activities. The price of the day pass varies depending on the date. For quotes on pricing, please send us an e-mail at

  • Cheryl
    January 2, 2017

    We have a Royal Elite package through you but we were not able to book there this year as it was full for our needed travel dates. Are we able to buy day passes to the water park so we can bring our kids? If so, how much would it be? We’d be 2 adults, 2 kids (5 and 2 years old).

    • Sandos Hotels
      January 9, 2017

      Hi Cheryl, I just saw your comment and passed it along to Royal Elite. They will be in touch shortly. Thank you!

  • Sandy
    October 21, 2016

    Do you have connecting rooms ?

    • Sandos Hotels
      October 28, 2016

      Yes, Sandy! At Sandos Caracol some of our Standard and Deluxe rooms connect, as well as our Royal Elite One Bedroom and Royal Elite Superior rooms (for Royal Elite guests only). Please keep in mind that connecting rooms are subject to availability; you can make a note requesting connecting rooms when booking your stay, but they are not guaranteed.

  • Lina
    October 5, 2016

    I will be Coming next month to coracol eco, cant wait to be there, looking forward being your guest.

    • Sandos Hotels
      October 5, 2016

      See you in a few weeks!! Look forward to having you.

  • Miles McClure
    September 21, 2016

    Hello, my family (5) kids will be visiting the Sandi’s Caracol in Feb 2017. We have an all inclusive package and we were wondering if snorkeling equipment was provided for use in the package. Thank you!

    • Sandos Hotels
      September 28, 2016

      Hi Miles! Yes, your all inclusive package includes non-motorized water sports: snorkel equipment (1 hour per day), boogie boards, sailing (insurance fee applies) and kayaks

      See you in February!

  • Lisa
    September 17, 2016

    Hello, is it a far walk from the rooms or water park, to the beach. When staying at Caracol?
    Thanks in advance!

    • Sandos Hotels
      September 19, 2016

      Hi Lisa! The rooms are distributed in villas throughout the property, so it really depends on where your room is located; that being said, it shouldn’t be more than a 5-minute walk to get to the beach or water park from any of the rooms.

  • Lynn
    August 6, 2016

    Can Caracol guests go to Playacar to see the Michael Jackson show and use their facilities? If so is there a cost? And how far are these resorts from one another?

    • Sandos Hotels
      August 9, 2016

      Yes you can! Sandos Playacar is approximately 15 minutes south of Sandos Caracol. There is no cost to use the facilities at Sandos Playacar, although we do not provide transportation.

  • Nancy Medina
    July 17, 2016

    Hi am Planning my 60th birthday at rivera maya at Sandos Hotel can you tell me if all your sandos Hotel have access to the waterpark, Coming next year 2017 with family 3 kids small and big So need to know before I book if all the Sandos can access the Waterpark. Thank you.

    • Sandos Hotels
      July 22, 2016

      Hi Nancy,

      The water park is located at Sandos Caracol Eco Resort, so of course guests there have access. If you are staying at the nearby Sandos Playacar Beach Rsort, you also have free access to the water park; just make sure to let the reception desk at Sandos Playacar know that you will be visiting the other resort.

  • Therese Assarsson
    May 29, 2016

    Is it possible to visit you resort on a day pass and enjoy the water park?

    • Sandos Hotels
      July 22, 2016


      • Chris G
        February 10, 2017

        What is the pricing for the pay passes? adults and children

        • Sandos Hotels
          February 13, 2017

          Hi Chris, right now a day pass costs $1220 pesos for adults (roughly $60 US dollars, depending on the current exchange rate). Kids 12 and under pay half. Hope to see you soon!

  • Jeanette
    April 6, 2016

    Hi is there a lot of mosquitoes?? Just worried about Zika

    • Sandos Hotels
      July 22, 2016

      Hi Jeanette,

      Sandos Caracol has bug repellent available at posts scattered throughout the resort. There are not too many mosquitos, except maybe a few around sunset time. That being said, our state of Quintana Roo has had zero cases of Zika reported thus far.

  • Tammra Willcocks
    February 26, 2016

    Hello could you tell me if your new water park is open to the public or for privet use of the resorts guests. Thank you.

    • Sandos Hotels
      March 23, 2016

      Hi Tammra! The new water park is for Sandos hotel guests only. If you are staying at the nearby Sandos Playacar or even at Sandos Cancun, you can also have free access to the water park at Sandos Caracol.

  • Sebastián
    February 24, 2016

    Si me hospedó en el sandos playacar también tengo acceso al parque acuático?

    • Sandos Hotels
      March 23, 2016

      ¡Hola Sebastián! Sí, los huéspedes en Sandos Playacar pueden visitar Sandos Caracol sin costo. Nada más hay que avisar a Recepción que van a visitar el otro hotel. ¡Saludos!

  • Jonathan Reid
    February 23, 2016

    There are 2 families returning in August from the UK.
    Can’t wait

    • Sandos Hotels
      March 23, 2016

      Can’t wait to host you! Safe travels and we’ll see you soon.