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If I’m at Sandos Caracol, Can I Visit Sandos Playacar? (and viceversa)

Posted on 4 m read

One All Inclusive, Two Resorts

Sandos Caracol Eco Resort is located on Xcalacoco beach, just five minutes north of Playa del Carmen and surrounded by lush jungle and Maya legends. Across the city, Sandos Playacar Beach Resort is situated in the exclusive Playacar neighborhood at the southern edge of Playa del Carmen. Both resorts boast an All-Inclusive plan that allows you to take full advantage of an extensive list of amenities, bars, and restaurants… but even with so much to do at each hotel, sometimes you just wonder what our other hotels have to offer.

We’re always asked this all-important question: If I’m staying at one hotel, can I visit the other for the day?

And our answer is: Yes!

If you’re staying at Sandos Caracol, you can visit Sandos Playacar and continue enjoying your All Inclusive plan. And if you’re staying at Sandos Playacar, you can spend the day at Sandos Caracol, no problem. Both hotels are located in the city of Playa del Carmen, but they are still two very different properties, each with attractions you’ll love during your All Inclusive vacation in the Riviera Maya. Keep reading to find out some of the most intriguing elements of each hotel:

Sandos Caracol Eco Resort activities

What’s at Sandos Caracol Eco Resort?

Designed for travelers who love nature and culture, this eco-resort has jungles and mangrove forests to explore, as well as incredible family activities. Here the All-Nature Experience gives you the opportunity to learn about the Riviera Maya’s natural environment and the Maya culture that resides in this region; discover ancient Maya legends on our Eco Tours during the day and through the nighttime shows in beautiful natural settings on Tuesdays, Thursdays, and Saturdays. You can also participate in endless eco-activities with the All-Nature Experience, like Maya cooking, survival techniques, snorkeling in the Cenote Cristalino, and swimming through the mangrove on the Jade River Adventure.

If all-out fun is what you seek at Sandos Caracol, you can also try out our famous Aqua Park! This water park has a brightly-colored area for little kids with 17 water slides, along with a variety of slides for big kids, teens, and adults.

And of course, during your visit, you’ll also find everything you’d expect from a Riviera Maya beach resort: our pools, a white sand beach, water sports, a Kids’ Club, bars and restaurants.

Sandos Playacar Beach Resort activities

What’s at Sandos Playacar Beach Resort?

It’s no secret that Sandos Playacar is the best hotel in Playa del Carmen for beach lovers. This All Inclusive Resort sits on one of the largest and most beautiful beaches in the entire Riviera Maya. With our All Playa Experience, you’ll find a themed beach party every day of the week celebrating one of the world’s top beach destinations, from Jamaica to Ibiza, with live music, dancing, contests, traditional foods and more.

Sandos Playacar also features activities and fun for the whole family with miniature golf, free bike rental, and stunning pools. Kids will love the treehouse and pool at the Kids’ Club, while teens will have a blast with video games and the arcade at Lite Teen Club. And of course, you’ll want to take advantage of your day at Sandos Playacar to visit the Cupcake Café for desserts and coffees, as well as Chayita Mexican Grill with its made-to-order tacos, burritos, and salads.

In the evening, we present big shows in the lovely Gran Plaza, an outdoor square with a stage, a bar, and tables under the stars.

What If I’m at Sandos Cancun Lifestyle Resort?

Guests staying at Sandos Cancun also have All Inclusive access to Sandos Caracol and Sandos Playacar! However, guests at Sandos Caracol and Sandos Playacar must pay a day pass upgrade to visit our Cancun resort.

How Can I Visit the Other Hotel?

It’s so easy! All you have to do is let the reception desk know that you’re going to visit the other hotel.

All we ask is that you please keep in mind that we do not provide transportation, but you can reach the other property in about 15 minutes using a taxi or your own vehicle. (The time from Sandos Cancun is about one hour.)

With so much to see, do and enjoy at our Playa del Carmen resorts, we know you’ll want to take full advantage of your vacation to see both properties, and we’re happy to welcome you. Hope to see you soon here in the heart of the Riviera Maya!

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  • Amy
    October 6, 2018

    Hello, do you offer an airport shuttle to your Playacar and Caracol resorts?

  • Marcia
    August 29, 2018

    Buenas noches, nos vamos a quedar en el sandos Playacar, en el área Select Club. Si visitamoa el sandos caracol, podemos tener acceso a las áreas del Select Club de ese hotel también? Muchas gracias

    • Sandos Hotels
      September 3, 2018

      ¡Hola Marcia! Así es, cuando visitan Sandos Caracol, también tendrán acceso a las áreas Select Club de ese hotel (piscina solo adultos, club de playa, etc.)

      ¡Nos vemos pronto!

  • Greg
    April 5, 2018

    I see the prices quoted for a taxi are for 1-4 people. We are a family of 5. Are taxis available that will accommodate 5 people? And would the price change?

    • Sandos Hotels
      April 13, 2018

      Hi Greg! You would need to take an additional taxi, so the price would be double (for two taxis).

  • Allison
    March 14, 2018

    I’m wondering if I can get an approximate price that it cost to take a taxi to the Sandos Playacar from the Sandos Carocol?

    • Sandos Hotels
      March 28, 2018

      Hi Allison! Right now the rate is $205 pesos (about $14 or $15 US dollars) for 1 – 4 people.

  • Natalie
    February 25, 2018

    Are there any privileges when returning to the Sandos Caracol eco resort for a second time?

    Can I make my restaurant reservations before my arrival?

    • Sandos Hotels
      March 12, 2018

      Hi Natalie! YES, we have a loyalty program called Sandos4u where you can get points for all your Sandos stays, then exchange your points for prizes. It’s free to sign up and free to use. You get free points just for signing up, and you can even get points from your first stay (if it was within the past 2 years).

      Here is a blog post with more info:
      Or you can see our rewards catalog, get points, and sign up for Sandos4u at

      You don’t need reservations for restaurants at Sandos Caracol, except for our Japanese restaurant El Templo. To reserve at El Templo, you can e-mail our Web Relations expert at [email protected]

      See you soon!

  • Daniel
    February 7, 2018

    Hola, how much will a day pass be around March 15 for both adult and child?

    • Sandos Hotels
      February 13, 2018

      Hi Daniel! Generally our day passes at Sandos Caracol and Sandos Playacar are $100 US dollars for adults and $50 US dollars for children ages 11 and under. Keep in mind that this amount is subject to change. If you are already staying at Caracol or Playacar, you have free day pass access to the other.

      • Daniel
        February 15, 2018

        Gracias. Are children under a certain age free?

  • Vanessa Quezada
    January 30, 2018

    Hello I want to know if they both have beach access and is there a difference of beach access?

    • Sandos Hotels
      January 30, 2018

      Good morning Vanessa! Yes, Sandos Caracol and Sandos Playacar are both located on the beach and have direct beach access.

  • Carol Legge
    January 13, 2018

    I read about your program to provide school supplies to local kids. Please explain.

    • Sandos Hotels
      January 15, 2018

      Hi Carol! Yes, we work with a program called Pack for a Purpose. Guests staying at our Mexico resorts can bring school supplies and other items, which we will donate to the local community. Here’s a blog post with more info; it also includes links for each hotel so you can see our list of what we need. Thanks so much for your support!

  • Yohan
    June 22, 2017


    I have a family trip at the Sandos Playacar in Nov 2017 with a Standard room.

    I am just wondering if it is possible to visit CARACOL ECO RESORT without any restriction.
    if there is a restriction due to the level of the room type, which type of room should I reserve

    Also, I want to know about parking: providing Complimentary free parking in both resorts.

    • Sandos Hotels
      July 10, 2017

      Hi Yohan,

      Sorry for the delayed response. No matter which room type you have booked, you are free to use all of the basic All Inclusive services when you visit Sandos Caracol. The pools, beach, water park, restaurants, bars, eco activities, games etc are all included, as well as complimentary parking! (The main restriction would be that you would not have access to the Select Club and Royal Elite areas.) See you soon!

  • Daniel
    May 16, 2017

    If you are staying at sandos playacar and visit sandos caracol for the day, can you visit the waterpark and all the animal attractions? Also how many times are you allowed going to the other resort?

    • Sandos Hotels
      June 6, 2017

      Hi Daniel! Yes, you can absolutely visit all of those attractions. There is no limit to the number of visits. Have fun!

  • Laura Peers
    March 27, 2017


    I am going to be getting married at one of the Sands. I am wondering if I can stay at one resort with my guests, but have the wedding at the other resort? We would of course arrange our own transportation. This would allow us to have more selection with the wedding location/venue.

    • Sandos Hotels
      March 27, 2017

      Good morning Laura! Great question. I’ve sent your comment along to our Sandos Weddings department. They’ll be in touch shortly. Congrats on your upcoming wedding!

  • Mpl
    February 18, 2017

    What time is check in and check out? Can we check in early and check out late? We have small kids and would like to takr advantage of the facility for them to enjoy. Also, we will be around Playacar before our stay at Caracol. Can we visit Sandos Playacar for free evn before our check in date at Caracol? If not, can we buy a day pass or night pass for dinner and show? We arr family of 4, children are 2 and 7yo. Thank you.

    • Sandos Hotels
      February 27, 2017

      Hi Mpl! Check-in is as 3pm and check-out is at 12pm. If you arrive before 3pm, you’ll have full access to the resort facilities and All Inclusive plan, although your room might not be available until 3pm. You also have full resort access during the day of your departure, but must check out of your room by 12pm. (Early check-in and late check-out are subject to availability; feel free to ask the front desk when you arrive.) So sorry, but at this time we are not offering day passes / night passes to Sandos Playacar because the resort is fully booked. Yes, as a Caracol guest you can visit Playacar for free during the dates of your stay at Caracol, but not before or after.

  • Leanne
    February 3, 2017

    How far from caracol beach to playacar beach if I was walking down the beach?

    • Sandos Hotels
      February 13, 2017

      Hi Leanne! It’s from one end of town to the other, about 6 miles.

  • Derek Williams
    January 19, 2017

    We are planning on staying at the Sandos Caracol but plan on visiting Sandos Playacar a couple times. What is the average cost in US for a taxi between the two hotels? Also is there other transportation options that could get us between hotels?

    Thank you! Derek

    • Sandos Hotels
      February 27, 2017

      Hi Derek! A taxi from one hotel to the other costs $220 pesos (for up to 4 people), which is roughly $11 USD right now, depending on the current exchange rate. A taxi is really the best and easiest option. Enjoy your stay, see you soon!

  • megan
    January 17, 2017

    how far is it from sandos cancun luxery resort to Sandos Playacar

    • Sandos Hotels
      January 20, 2017

      Hi Megan! Sandos Playacar is roughly 45 minutes south of Sandos Cancun.

  • Andrew
    November 9, 2016

    If I rent a car. Is there parking at Sandos playacar for the duration of my stay. 10 days.

    • Sandos Hotels
      November 15, 2016

      Hi Andrew, yes, we have free parking available at the hotel. Have a great stay!

  • AM
    November 3, 2016

    A few family members are staying at Playacar. If I’m staying at the Eco Resort and visit Sandos Playacar, can I also access the restaurants at dinner time? Can I stay to watch the night performance or visit the nightclub?


  • Danielle steele
    August 18, 2016


    I have a wedding planned at the Sandos Playacar in January.

    I am just wondering if some guests stay at the Eco resort, is there a limitation of how many times they go back and forth between the hotels? Could they come to the playacar resort everyday if they liked and went back to the Eco Caracol in the evening?

    • Sandos Hotels
      August 25, 2016

      Hi Danielle! There is no limit, but we do recommend that you let the front desk at your hotel know before heading to the other resort. Have fun and congrats on your upcoming wedding!