Samuel, 11 Years Smiling at Sandos

There is nothing that makes us gladder than having people like Samuel Ku (Sammy, to his friends) on our team. This Waiter Captain is a man who not only stands out because of his smile, but also for offering his vast experience and kindness towards those who stay at Sandos Caracol.

Samuel was recently transferred to La Laguna restaurant after working at Los Lirios restaurant and spending 11 years as a member of the Sandos family. What a journey!


At Sandos Hotels & Resorts, we feel proud of people like him who help us to be a favorite hotel for the families who visit us. Our hotel staff is always receptive to Sam’s knowledge in the food and beverage area, expertise he is always glad to share.

One of his collaborators, Gener Jimenez, mentions that Samuel is constantly paying attention to the team’s health, even to their emotional well-being. “He is always asking how we are, what we need. He is a very considerate man.”

“Even when we have problems, Mr. Ku gives us advice. The truth is that he’s a human being who always encourages you to meditate on things,” says Angel Moises, one of the waiters who work with him.


Thanks to such solid and professional people like Samuel, we have been able to obtain certifications like Distintivo H, a recognition granted to food and beverage establishments that meet the highest hygiene standards, acknowledging us as a company that’s passionate about service.

For example, among Sammy’s stories are the many occasions where guests with special requirements like allergies, conditions or food preferences have received his personalized care. He (literally!) takes our guests to see and talk with the cooks and let them know about the options Sandos has for them.


“…Everything from the rooms, the overall cleanliness, and the customer care is excellent. Regarding the staff, I would like to congratulate the attention given by Samuel, who works in Los Liriosrestaurant. He was respectful, attentive and gentle, always with a kind smile on his face. Many thanks to all and congratulations to SandosCaracol, a hotel worthy of recommending.” TripAdvisor comment fromGerardo708 of Lomas de Zamora, in Buenos Aires, Argentina. (Comment edited for clarity and concision)

We are honored that Samuel chooses to be a part of Sandos, while making his professional success an example for the new Sandos Caracol family members.


If you want to experience the service provided every day by people like Samuel, don’t forget to book your stay at Sandos Caracol.


comments (7)

  1. Somos miembros Royal Elite y nuestro primer contacto con Sandos fue en Caracol. Todos los años visitamos caracol y nos es grato encontrarnos con Samuel. El siempre nos hace sentir como en nuestro hogar!

  2. Muchas Felicidades Samy !!!! Por lo menos una vez al año lod visitamos y me sorpende coml se acuerda de mi familia saludos desde Mty !!!

    • ¡Así es Sammy! Por eso nos sentimos honrados de tener a personas como él en la familia Sandos <3

  3. Sammy is the BEST! Love him, please let him know the Abbruzzese family says “hello”!

  4. Somos miembros de Royal Elite y por supuesto visitamos Sandos Caracol dos veces al año desde Los Angeles California y es un placer poder regresar, todas las personas que trabajan ahí son muy amables las habitaciones muy limpias , la comida excelente y sobre todo la atención de El Sr. Heriberto Rodríguez, Samuel y todos los meseros son de lo mejor y recomendable.

    • Muchas gracias por tan lindos comentarios, Judith Baruch. Estamos agradecidos de que nos sigan eligiendo cada año, ¡y los que faltan!

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